Citigold Acquisition Team Team Leader

1 day ago

Surabaya, Indonesia Citi Full time

The CGAT Supervisor is an intermediate management level position responsible for providing assistant leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

**Responsibilities**:

- Partner with the Sales Head, Branch Manager and Area Operations Director to achieve sales and service goals
- Maximize sales referrals and ensure the delivery of excellent customer service, resolve escalated customer complaints/ issues
- Assist in creating highly productive sales culture, fostering an environment in which all branch employees and segment partners excel and achieve scorecard goals
- Build portfolio growth by coaching/developing tellers to identify referral opportunities and convert to sales
- Oversee daily operations and conduct "daily proof processes" of branch to ensure operational compliance; investigate and mitigate controllable losses among branch staff
- Ensure branch is compliant with security/risk requirements and is maintaining the proper administration of resources and processes
- Leverage workforce planning tool to optimize staffing in branches and comply with all legal and regulatory requirements
- Manage a team by training team members, monitoring work, providing feedback and recommending hiring, discipline, performance evaluation, promotion, compensation and termination

**Qualifications**:

- 0-2 years of relevant experience preferred
- Previous experience in banking and management required
- Demonstrated ability to motivate, and influence others
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Branch Sales
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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