Education Support Officer

2 weeks ago

Jakarta, Indonesia PT Karoten Asia Pasifik Full time

Kami mencari Education Support Officer yang service-oriented untuk membantu kami dalam Administrasi Akademik.
ESO melayani pelanggan dengan menyediakan serta menyimpan data dan perlengkapan yang dibutuhkan secara efisien menanggapi kebutuhan pelanggan dan memberikan service berkualitas. Tugas termasuk semua hal terkait administrasi dan project based service mulai dari pendaftaran, pengalaman belajar dan after-care untuk mendukung kebutuhan individu siswa.
Kandidat ideal adalah seseorang yang bersemangat dan tertarik dengan dunia pendidikan, serta memiliki pemahaman kuat tentang kebutuhan siswa dalam setiap program. Berkesempatan untuk support siswa dari berbagai kelompok usia dan dalam lingkungan pendidikan yang kompleks. Kami mencari seseorang yang inisiatif, flexibilitas dan kemampuan bekerja kolaboratif dalam tim untuk memberikan dukungan administrasi pengajaran dan pembelajaran untuk pengajar, siswa dan bagian lainnya. ESO akan bergerak sebagai pusat informasi dan administrasi, memastikan bahwa prosedur berjalan sesuai peraturan. ESO mengerti cara mengolah dan mengkoordinasikan informasi, memecahkan masalah, dan riset informasi untuk menghasilkan layanan administrasi dan data yang akurat.

Tanggung jawab
- Melayani kebutuhan administrasi dan perlengkapan siswa mulai dari pendaftaran (ex. planning, first class, map siswa, data siswa), masa belajar (ex. simpan dan update nilai, karya dan file siswa, support hal teknis, perangkat ujian), hingga after-care (ex. certificate, progress report, penilaian)
- Mengelola database dan memastikan data rutin terisi dan terupdate
- Memastikan administrasi, pembelajaran dan procedure berjalan sesuai planning dan peraturan yang ada. Follow up pihak terkait jika terdapat ketidaksesuaian.
- Koordinasi dan monitoring penggunaan ruang kelas dan ruang lainnya
- Menerima permintaan data. Riset, menganalisa dan menyajikan informasi dan data yang dibutuhkan agar mudah dipahami pelanggan dan internal.
- Bertanggung jawab terhadap seluruh kegiatan administrasi dan operasional harian.
- Bekerja secara kolaboratif dengan rekan satu tim untuk menyelesaikan kebutuhan pelanggan dan internal secepat dan seefisien mungkin.
- Mengembangkan dan memantau sistem untuk mendukung fungsi administratif tim Education
- Bekerja dengan tim manajemen untuk selalu mengetahui informasi terbaru tentang produk / sistem dan mendapatkan informasi tentang setiap perubahan dalam kebijakan perusahaan
- Hal-hal lain yang mungkin diatur ulang oleh unit sesuai kebutuhan (stock opname, dan lain-lain)
- Kemampuan komunikasi yang baik, berpikir analitik, analisa data, problem solver dan keterlampilanmengolah instruksi yang didapat.
- Dasar-dasar keterampilan Data Entry seperti pengarsipan / manajemen data, mengetik, pembukuan, dan lain-lain
- Mampu memahami dan menggunakan spreadsheet, word processor, komputer, peralatan kantor dan telepon dengan baik
- Pendidikan mínimal D3 Administrasi, Manajemen, atau bidang terkait dan / atau pengalaman 1 tahun sebagai Education Support atau peran serupa
- Customer-oriented dan kemapuan untuk beradaptasi / menanggapi berbagai jenis karakter
- Mampu memahami bahasa Inggris lisan dan tulisan
- Mampu melaksanakan tugas rutin secara berulang dan tetap sesuai dengan prosedur
- Mampu bekerja dibawah tekanan
- Keterampilan komunikasi verbal dan tertulis, presentasi dan instruksional yang sangat baik
- Memiliki kemampuan untuk management project, detail-oriented dan dapat mengatur waktu secara efektif
- Kecepatan, ketepatan dan profesionalisme
- Pengalaman dalam memberikan layanan dukungan administratif kepada tim yang dinamis dan cekatan, serta mengatur prioritas dengan baik
- Dapat bekerja dengan pengawasan mínimal dan bekerja dalam tim
- Bersedia lembur jika perlu
- Continuous improvement dan menjaga kerahasiaan
- Pengetahuan di Dropbox dan Produk Google adalah nilai tambah
- Keakraban dengan industri pendidikanmerupakan nilai tambah
- Keterampilan perencanaan dan pengorganisasian yang sangat baik

Rincian
- Working hours : Senin - Sabtu, 09.00 - 18.00
- Wajib bekerja di Pulomas, Jakarta Timur

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."

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