Minivac Host

**Put the World on Vacation**

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Main Responsibilities
- Provide excellent Service to guests from Pre-ariival call to the whole Guest Journey
- Implement Pre-arrival as per SOP and record in system properly as well as coordinate with the concerned departments for any special inquiries.
- Coordinating with the resort team for accommodation, and inclusion e.g. room checking, transfer bookings, special arrangements, guests complaints, etc
- Work closely with business partners and vendors to accommodate on all changes of transfer and other campaign inclusions
- Reviews the arrival list daily and assists in preparing and distributing welcome gift (if any)as per SOP
- Attends promptly to Minivac guests' inquiries and assists them with their needs
- Ensure that guests are booked into appropriate showcase dates and times
- Act as the first point of contact for Minivac guests for any inquiries about the program and the resort
- Ensure that Minivac guests have smooth and exceptional experience at the resort
- Work closely with Wyndham Sales team to ensure that guests attend a showcase at the agreed dates and times
- Coordinate with the resort and the sales team to resolve Minivac guests’complaints
- Is empowered to make up for any mistakes by offering gifts and compensation to Minivac guests
- Maintains a friendly, cheerful and courteous demeanor at all times

Innovation & Project Coordination:

- Display innovation through inspiring, creating and improving processes and products.
- Assisting on administration and coordination of marketing collateral

Leadership:

- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
- Display a _Lead With Your Heart_ service to all internal and external parties.
- Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace

**A Place for Everyone**

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.