Application Support Consultant

3 days ago

Jakarta, Indonesia Unit4 Full time

**Company Description**:
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

As an Application Support Consultant, you will be expected to;
- Process and solve cases incidents and service requests in a timely and qualitative way.
- Actively assist in progressing investigations offline for other regions/time zones.
- Verify and action automated alerts.
- Test and document newly released fixes and features.
- Produce clear and detailed Knowledge Articles and documentation to assist customers and other support departments.
- Deliver great customer outcomes
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- Work in a team environment to help and assist colleagues

**Qualifications**:
The success of the role will be measured against;
- Strong communication skills and fluent in English (verbal and written);
- Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.
- Previous experience of working in a Customer Service environment is an advantage
- Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service.
- Exhibits good analytical and problem-solving abilities
- Ability to manage your own time to prioritise workload and meet deadlines.
- Friendly and professional manner with an enthusiastic positive approach to tasks
- Able to use initiative and work alone, and as part of a team
- Strong Team Player

**Nice to Have;**
- Knowledge on a given Unit4 ERP module
- Common knowledge of SQL
- ITIL knowledge
- Previous experience of working within Corporate IT

**Additional Information**:
**We offer**:
A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.

**Job Location**:

  • Financial Application Consultant

    7 days ago

    Jakarta, Indonesia Niagaprima Paramitra Full time

    **Niagaprima Paramitra****: - Full Time - Jakarta - Posted 6 months ago **Qualifications**: - Having knowledge on **Financial Consolidation and Corporate Planning**: - Having experience as EPM consultant is preferable - Having 2 relevant project experience, full implementation support is preferable - Able to work in a fast-paced, dynamic and diverse...

  • Financial Application Consultant

    7 days ago

    Jakarta, Indonesia PT Niagaprima Paramitra Full time

    **Qualifications**: - Having knowledge on **Financial Consolidation **and **Corporate Planning**: - Having experience as **EPM consultant** is preferable - Having experience as an auditor working in Public Accountant Office is preferable - Having 2 relevant project experience, full implementation support is preferable - Able to work in a fast-paced,...

  • Application Support Consultant

    2 weeks ago

    Jakarta, Indonesia Unit4 Full time

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Channel Application Consultant

    5 days ago

    Jakarta, Indonesia Markem-Imaje Full time

    **The Role** **Position Title: Channel Application Consultant** The Channel Application Consultant provides the pre and post partners activities/ demand through securing the “technical close” in complex solutions and proactively identify new business opportunities. The incumbent collaborates with the Channel Development and the Channel Partners in...

  • Application Support

    6 days ago

    Jakarta, Indonesia Code.id Full time

    CODE.ID was previously a business unit of INTEGRASI, a system integrator that also provided software services established in 1999. In 2014, CODE.ID becomes an independently run company which currently has around 100 passionate developers with a myriad numbers of skill sets. CODE.ID has been established since 1999 and became a publicly listed company in...

  • IT Application Support

    2 weeks ago

    Jakarta, Indonesia Kawan Lama Full time

    Gambaran Pekerjaan IT Application Support Kualifikasi - Bachelor's Degree majoring Information Technology / Computer Science or equivalent- Have experience min. 1 year as IT Application Support- Strong skill at SQL database and web programming language (PHP)- Good problem solving and troubleshooting skillsSkill yang Dibutuhkan- - support to users

  • Application Support

    6 days ago

    Jakarta, Indonesia NTT INDONESIA TECHNOLOGY Full time

    Support IT Application Perform the testing for any bug fix or improvements Perform the Regulatory activity Monitoring and close ticket assigned to the apps team Analyze the process and improvements Perform system development/programming A Bachelor Degree from Computer Sciences, Information Technology, or related Fresh graduates are welcome to apply Have...

  • IT Application Support

    4 days ago

    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Act as first level support for multiple internal facing and external facing Applications - Coordinate with L1 Ticket Dispatcher for latest update of ticket status information - Perform daily checklist and sanity test - Support ad-hoc LV activities for related Change Requests - Prepare regular report and documentation where required - Minimum Qualifications:...

  • IT Application Support

    1 week ago

    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Support user on Application either Local or Regional Monitoring and close ticket assigned to apps team Understand the system development life cycle Having basic programing knowledge Having basic database knowledge Having basic IT Infrastructures (Server, Network, Firewall, Security) knowledge Knowlege in Banking Application Knowledge/experience in web...

  • Application Support

    2 weeks ago

    Jakarta, Indonesia PT Lawencon Full time

    Persyaratan Proven work experience as a Application Support At least 2 Year(s) of working experience Familiarity with ISO 8583, JSON, XML, other messaging Experience deploy with IIS, JBOSS, Tomcat or weblogic and other tools Strong Knowledge of SQL Query and have experience using database, example MS SQL, Postgresql, Oracle and others **Required...

  • IT Application Support

    6 days ago

    Jakarta, Indonesia PT Alto Network Full time

    IT Application Support - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...

  • IT Application Support

    3 days ago

    Jakarta, Indonesia PT Kamoro Maxima Integra Full time

    IT Application Support - The positions are supporting hybrid working environment in South Jakarta. "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran...

  • IT Application Support

    3 days ago

    Jakarta, Indonesia PT. ALTO Network Full time

    PT ALTO Network (Djarum Group), founded in 1993, is a financial technology company on providing total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switchings in Indonesia and part of the Gerbang Pembayaran National (GPN). Today, ALTO aims to be the national leader in payment solutions using the...

  • Application Support

    7 days ago

    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Support user on Application either Local or Regional Monitoring and close ticket assigned to apps team Understand the system development life cycle Having basic programing knowledge Having basic database knowledge Having basic IT Infrastructures (Server, Network, Firewall, Security) knowledge Knowledge/experience in web programming...

  • IT Application Support

    6 days ago

    Jakarta, Indonesia R Systems Pte. Ltd Full time

    Scope of Work: - Collaborate with Application Team, Project Team and other teams (IT/Operations/Business & external parties) - Support SIT and UAT - Conduct admin duties if needed Technical Skill Requitement: - Minimum 3-5 years as IT Application Specialist/Application Support in Banking/Fintect Industries - Knowledge in card management and host system,...

  • Application Support

    3 days ago

    Jakarta, Indonesia PT Tekno Gemilang Indonesia (TOGI) Full time

    Application Support - All placement : DKI Jakarta "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...

  • Application Support Consultant

    1 week ago

    Jakarta, Indonesia Unit4 Full time

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Application Support Consultant

    1 week ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • National Consultant

    5 days ago

    Jakarta, Indonesia United Nations Development Programme (UNDP) Full time

    **LOCATION**: Jakarta, INDONESIA **TYPE OF CONTRACT**: Individual Contract **STARTING DATE**: **APPLICATION DEADLINE**: 24-Jun-24 (Midnight New York, USA) **POST LEVEL**: National Consultant **DURATION OF INITIAL CONTRACT**: **TIME LEFT**: 10d 7h 53m **LANGUAGES REQUIRED**: **EXPECTED DURATION OF ASSIGNMENT**: **Background**: UN Women, grounded in the...

  • Application Support

    1 week ago

    Jakarta, Indonesia PT Sinergi Informatika Semen Indonesia Full time

    Application Support - Minimum 1 year of experience in related position (fresh graduate are welcome to apply) - Excellent interpersonal skills with all levels of employees - Having good problem solving skill, analytical and logical thinking - Location: Jakarta "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya...