Duty Manager

2 weeks ago

Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

**Job Description**:
Responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.
- Lead and mentor the Front Office Team to ensure a smooth and seamless service experience
- Solve problems and think on your feet to resolve any issues that come your way
- Motivate, train, and develop a diverse team
- Play a central role in the running and management of the front office
- Interacts with guests and colleagues in a professional, amiably way
- Handles the guests of the hotel as directed by Front Office Manager.
- Assists in VIP’s arrival & departure. Performs special services for VIP Guest’s.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards.
- Keep updated during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the Front Office computer system
- Handles guest complaints and other related problems and reports on the Manager’s log book.
- Answers guests inquire, handles complaints and attend to the needs of the guests.

Work Experience
- Bachelor Degree in Hotel Study or similar degree
- Minimum of 2 years of relevant experience in the same position in 4 stars hotel
- Excellent reading, writing and oral proficiency in English language
- Strong working knowledge of Microsoft Offices and Internet browser
- Advance level of Opera PMS is a benefit
- Good interpersonal skills with ability to communicate with all levels of employees
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self-motivated and energetic

**Benefits**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

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