IT Support

our client is looking for IT Support Position

Company Info: digital banking and payment software platform
Placement: BSD Tangerang/Gandaria City

Requirement:

- Age: max 33 y.o
- Educated to degree level in Computer Science or Engineering with a minimum GPA of 3.25
- 3 years experience in IT Networking Field
- Good analytical and problem-solving skills
- Having good communication in English both verbal and listening
- Attention to detail and high level of accuracy
- Depth of knowledge of English, written and spoken, is a necessity
- Flexibility and availability
- Ability to perform in an evolving environment as well as to learn and adapt rapidly to new environment

Responsibility:

- Configuring and installing various devices and services
- Maintaining, upgrading, and troubleshooting network (Ubiquity router, switch, AP, and Synology
- Creating, maintaining, and monitoring environment virtualization using ESXi Hypervision and VMWare
- Maintenance (minor services such as replacement power adapter and reinstallation) of office notebooks
- Coordinate with the external service center for servicing
- Provide level 1 and 2 support and troubleshooting to resolve hardware and service
- Liaise with vendors and other IT personnel to resolve issues.
- Ability to work with all levels of staff within and outside of IT and outside the organization.

Competencies and Skills:

- Deep understanding of networking protocols
- Strong understanding of network infrastructure and network hardware
- LAN and WAN experience
- Has Experience in Ubiquity router, switch, AP, Synology NAS, ESXi Hypervisor, and VMWare
- Ability to work with all levels of staff within and outside of IT and outside the organization
- Excellent team spirit and good communication skills
- Able to exhibit a high level of confidentiality at all times
- Excellent organizational skills
- Must be able to identify and resolve problems in a timely manner
- Must be able to gather and analyze information skillfully
- Business writing in English