Front Desk Agent

1 month ago

Tangerang, Indonesia Hilton Full time

Front Desk Agent

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

**What will I be doing?**

As the Front Desk Agent, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, en

  • Front Desk Agent

    1 month ago

    Tangerang, Indonesia Pakons Prime Hotels Tangerang Full time

    Front Desk Agent (Male) - Max 35 years old - At least 2 (two) years experience in the same field in the 4/5 stars hotel - Good personality, positive attitude, good communication skill - Familiar with VHP system

  • Front Desk Agent

    5 months ago

    Tangerang, Indonesia PT Primahotel Manajemen Indonesia Full time

    Pendidikan mínimal SMK jurusan Perhotelan/Hotel Manajemen - Berpengalaman di posisi Front Desk Agent akan menjadi keuntungan tambahan - Berpenampilan rapi dan mempunyai watak yang menyenangkan - Presentasi yang baik dan keterampilan berbicara yang percaya diri - Fasih dalam bahasa nasional dan Bahasa Inggris Bisnis sebagai bahasa ketiga akan menjadi...

  • Front Desk Agent

    6 months ago

    Tangerang, Indonesia Hotel Sahid Mutiara Karawaci Tangerang Full time

    Front Desk Agent - Minimum 1 year erpenence - Familiar with VHP System - Proficient in English - Good interpersona1 & communication - Have leadership & Managenal skill "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda...

  • Dw Front Desk Agent

    2 months ago

    Tangerang, Indonesia MERCURE Full time

    **Company Description** Mercure Serpong Alam Sutera** Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure...

  • Front Desk Agent

    5 months ago

    Tangerang, Indonesia Episode Hotel Gading Serpong Full time

    Front Desk Agent - Minimum 1-2 years experience in a similar position in a 4/5 star Hotel - Excellent communication & interpersonal skills - Have strong leadership skills - Established assessment and decision-making skills, influential people, time management - Fluent in English "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak...

  • Front Desk Agent

    2 months ago

    Tangerang, Indonesia D'primahotel Indonesia Full time

    Front Desk Agent - Pendidikan mínimal SMA/SMK Sederajat - Memiliki pengalaman yang sama mínimal 1 tahun di posisi yang sama - Memiliki komunikasi yang baik, berorientasi pada pelanggan, dan dapat bekerjasama dalam tim - Penampilan rapi dan menarik - Memiliki kepribadian yang baik "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan...

  • Front Desk Agent

    2 weeks ago

    Tangerang, Indonesia Mercure Tangerang Centre Full time

    Front Desk Agent (Daily Worker) Your Skills & Experiences - Minimum 2 years or relevant experience in similar capacity at 4 stars international hotel in Indonesia. - Highly self-motivated, organized individual with a strong emphasis on goals and result, excelling under pressure. - Positive spirit of conquest attitude. Why Work For Accor - Employee benefit...

  • Marketing Agent Officer

    5 months ago

    Tangerang, Indonesia PT Swapro International Cikupa Full time

    Job Desk: - Melakukan fungsi rekrut agent/broker/makelar dan koordinir agent agar produktif untuk membantu MAO mencari calon konsumen potensial yang akan pengajuan untuk pinjaman dana tunai dengan jaminan bpkb motor dan mobil. - Survey kelayakan calon konsumen - Menajaga hubungan Baik dengan konsumen Benefit: - Gaji Pokok UMK Kabupaten Tangerang -...

  • Front Desk Agent

    2 weeks ago

    Tangerang, Indonesia Jakarta Airport Hotel Full time

    Greet and welcome guests in a polite and welcoming manner - Responsible for check-in and check-out processes - Monitor office supplies in the Front Office - Manage online and phone reservations - Facilitates correspondence with guests - Other responsibilities that may be delegated according to operational needs **Qualifications**: - Minimum of SMA/SMK...

  • Apoteker

    6 months ago

    Tangerang, Indonesia Liv'On Aesthetic & Wellness Clinic Full time

    Kualifikasi: - wanita max 30 tahun - pendidikan mínimal SI Farmasi - memiliki STRA aktif - wajib membuat SIPA - Komunikatif, jujur, ramah dan supel - Menyukai dunia kecantikan - Mengisi 2 posisi: Apoteker & Front Desk Jobdesc: 1. Merencanakan, mengkoordinasikan dan mengawasi kegiatan dalam lingkungan apotek...

  • Front Office Manager

    5 months ago

    Tangerang, Indonesia Hilton Full time

    Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front Desk

    2 weeks ago

    Tangerang, Indonesia PT EASYHIRE SERVIS INTERNASIONAL Full time

    Tugas dan Tanggung Jawab: - Menyambut dan melayani anggota/tamu yang datang dengan ramah - Menerima dan menghubungkan telepon masuk kepada pihak yang dituju - Memberikan bantuan umum secara administratif maupun non administratif untuk staff kantor - Membuat dan mengelola jadwal pertemuan dan janji temu, termasuk mengonfirmasi kehadiran dan mengirimkan...

  • Front Office Manager

    5 months ago

    Tangerang, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Desk Collection Agent

    6 months ago

    Tangerang, Indonesia PT SWAPRO INTERNATIONAL Full time

    melakukan penagihan by telfon mengingatkan nasabah by telfon menginput data koordinasi dengan divisi lain Jenis Pekerjaan: Kontrak Panjang kontrak: 3 bulan Upah: Rp3.000.000 - Rp3.500.000 per bulan

  • Clerk-front Desk

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24183505 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott...

  • Clerk-front Desk

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24183505 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - A Marriott...

  • Clerk-front Desk

    4 weeks ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24183505 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia, 15126 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Traiter toutes les...

  • Duty Manager

    5 months ago

    Tangerang, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Duty Manager

    2 months ago

    Tangerang, Indonesia Hilton Full time

    Duty Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Duty Manager

    1 month ago

    Tangerang, Indonesia Marriott International, Inc Full time

    **Job Number** 24177336 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jalan Prof Dr Ir Sedyatmo KM 02, Kota Tangerang, Banten, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves...