Guest Relation Oficer Staff
4 weeks ago
Welcoming guests in a friendly and professional way
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. Menus, area descriptions, minimum spend, etc)
- Provide information about area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming transport arrangements, taking messages)
- Address customer complaints and escalate to VIP Marketing Manager when needed
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Ensure compliance with health and quality standards
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Sell products and services
- Solicit and collect feedback from guests, ensuring they have an opportunity to share their opinions and experiences.
- Report feedback to management for continuous improvement and service enhancement.
- Record information in the logbook daily
- Maintain guest records and databases, including check-in and check-out information.
**Education**:
- SMA/SMU/SMK (preferred)
**Experience**:
- Guest Service: 1 year (preferred)
**Language**:
- English (preferred)
- Mandarin (preferred)
Application Deadline: 12/17/2024
Expected Start Date: 12/23/2024
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