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IT Support

1 month ago

Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- Diagnose and resolve technical issues for end-users, ensuring mínimal disruption to workflow. Collaborate with cross-functional teams to identify root causes of recurring problems.
- Assist users with software and hardware utilization, addressing inquiries, and offering clear instructions. Develop and update user guides and knowledge base articles to empower users to troubleshoot minor issues independently.
- Utilize data analysis to identify patterns, common issues, and opportunities for process enhancement. Implement proactive measures to prevent recurrent problems, optimize support workflows, and enhance overall IT infrastructure.

**Requirements**:

- D3 or Bachelor's in Information System
- Min. 1 year experience in Technical Support
- Familiar with Google Product
- Ability to identify and resolve issues
- Good written and verbal communications skills