Onsite Workplace Engineer
1 week ago
**About DXC Technology**
DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.
Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.
- Maintains customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
- Regional coordination with third party suppliers
- Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment.
- Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
- Maintenance of IT assets and keep proper documentation.
- Coordinate with vendors for external support and repair
- Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
- Meets established Service Level Agreements (SLAs) guidelines
- Identify and Escalate problem required urgent attention;
**Job Requirement**:
- Studying Bachelor's degree in Computer Science / Engineering / Business.
- May hold entry-level certification(s) in work field.
- Self-motivated and the ability to work under pressure
- Ability to prioritize tasks and work under time constraints
- Good verbal/written communication in English
- Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
- Process oriented
- Able to perform in fast moving and demanding environment
- Able to multitasking
- Team player who is self-motivated, self-disciplined and initiative
**Our culture and benefits**:**DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.
**We are an Equal Opportunity Employer**: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
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