Mgr-housekeeping

5 days ago

Batam, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**24217205
**Job Category**Housekeeping & Laundry
**Location**The Westin Nirup Island Resort & Spa, Harbour Bay Downtown, Jalan Duyung, Batam, Riau Islands, Indonesia, 29453
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**职位概述**

负责客房部、娱乐/健康俱乐部和洗衣房（如适用）的日常轮班运作。指导并与员工合作，核实酒店客房、公共空间和员工区域干净整洁。完成检查并安排相关人员负责采取纠正措施。协助确保客人和员工的满意度，同时维持经营预算。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED)；2 年客房部或相关专业领域工作经验。

或者
- 在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位；不要求工作经验。

**核心工作活动**

**管理客房部运营和预算**
- 确认及时有效地将客房状态传达给前台。
- 每天检查客房。
- 取得亟待清理客房的清单，以及准备结账或退房的房号清单，以便准备工作分配。
- 清点库存，以核实物资充足。
- 支持并监督所有客房和公共空间的有效检查计划。
- 了解部门运营对酒店整体财务目标和宗旨的影响，并设法实现或超越预算目标。
- 确认所有员工拥有适当的用品、设备和制服。
- 向员工传达需要关注的方面，并跟进以确认理解。
- 监督客房部日常轮班运作，并核实遵守所有客房部政策、标准和程序。
- 参加部门会议并不断传达关于部门目标的明确一致信息，以产生期望的绩效。

**开展人力资源活动**
- 使用所有可用的在职培训工具，培训新的客房服务员，并在必要时提供后续培训。
- 与员工建立和保持开放的协作关系，并核实员工自己也这样做。
- 按照业务需求安排员工，并跟踪员工的时间和出勤情况。
- 确认员工了解期望和因素。
- 核实酒店政策被公平一致地执行，根据标准和当地运作程序（SOP 和 LSOP）完成惩戒程序和文件，并支持同事评议流程（如适用）。
- 监督人员编制，确认宾客服务、运营需求和财务目标均得以满足。
- 观察员工的服务行为并向个人和/或经理提供反馈。
- 确认在所有班次表彰员工。
- 参与持续的员工认可计划。
- 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。
- 参与员工渐进性惩处程序。
- 庆祝成功并公开表彰团队成员的贡献。

**确保卓越的客户服务**
- 为客户关系树立积极的榜样。
- 了解品牌的服务文化。
- 参与制定和实施纠正行动计划，以提升客人满意度。
- 授权员工提供卓越的客户服务。
- 在所有部门会议期间强调客人满意度，并专注于持续的改进。
- 回应并处理客人的问题和投诉。
- 努力改善服务表现。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

威斯汀酒店致力于帮助宾客在需要时重掌旅途节奏，提升健康感受，支持他们时刻呈现超凡自我状态。作为专注宾客身心健康平衡的酒店品牌典范，我们需要热情敬业的酒店团队将独到的品牌理念融入待客体验，也希望员工在酒店内外接纳并践行健康生活方式。我们希望您充满热情活力、积极乐观、勇于探索，如果您也认同并倡导健康生活理念，我们诚邀您与威斯汀携手共谋发展。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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