IT Support
6 months ago
Persyaratan
Min. SMK / S1 di bidang Teknologi Informasi, Ilmu Komputer, atau bidang terkait.
Pengalaman kerja sebelumnya di bidang dukungan teknis akan diutamakan.
Pengetahuan yang baik tentang sistem operasi (Windows, macOS, Linux) dan perangkat keras komputer.
Kemampuan pemecahan masalah yang kuat dan keterampilan komunikasi yang baik.
Kemampuan bekerja dengan baik dalam tim dan mandiri.
Pengetahuan dasar tentang jaringan komputer dan protokolnya
Tanggung Jawab
Memberikan dukungan teknis kepada karyawan dalam menyelesaikan masalah perangkat keras dan perangkat lunak.
Mengelola instalasi, pemeliharaan, dan pembaruan perangkat keras dan perangkat lunak.
Menangani permintaan bantuan teknis melalui panggilan telepon.
Memantau jaringan komputer dan sistem keamanan untuk mengidentifikasi masalah potensial.
Memberikan pelatihan dasar kepada karyawan dalam penggunaan perangkat keras dan perangkat lunak.
Mengelola inventaris perangkat keras dan perangkat lunak.
Mengelola keamanan data dan menjalankan backup rutin.
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