Store Supervisor

7 months ago

Jakarta, Indonesia Assa Abloy Full time

**Position: YSS Store Supervisor**

**Responsibilities**:

- Train and retrain store operators to ensure fully compliant and sell and promote the Yale Products
- Prepare and update training materials for promoter as and when new products are released
- Prepare promoters commissions reports and payments monthly based on targets and results
- Manage all operational aspects of YSS operation and shops including:

- Order acceptance and communication with client and franchisee on delivery status
- Installation portal and all associated install details, with both client and installer
- Client review post install ensuring we close the operation and review loop
- 6 months follow up with clients to ensure happy with model and become brand ambassadors
- Ensuring all franchise queries on whattsap responded to by close of business daily
- Oversee the operation of assigned retail outlets and lead the team to achieve group sales targets set by management
- Drive, motivate and encourage retail consultants to achieve store targets
- Develop a comprehensive and up-to-date knowledge of products.
- Coordinating, monitoring, and reporting on daily operations.
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Ensuring the store environment complies with health and safety regulations.
- Maintaining a clean, organized and aesthetically pleasing store front.
- Resolving customer complaints and concerns in a timely manner.
- Ensuring that store policies and procedures are followed.
- Provide support to Tradeshows / Roadshows
- Able to work independently
- Any other duties assigned by your superior.

**Requirements**:

- Primary/Secondary School/O Level, Higher Secondary/STPM/'A' Level/Pre-U, Professional Certificate
- Willing to work on rotational shifts, weekends and public holidays
- Experience in customer service, sales management, and retail operation
- Strong leadership and people management skills.
- Excellent communication and organizational skills.
- Decision-making and problem-solving skills.
- Good math skills.
- Attention to detail.

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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