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Aftersales Admin

1 month ago

Jakarta, Indonesia Mekari (PT. Mid Solusi Nusantara) Full time

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

**Job Descriptions**:
The Activation Admin handles an important role in bridging the transition from the Sales team to the Activation team, ensuring a smooth workflow and optimal client experience. This position involves managing incoming projects, assigning tasks to specialists, also providing comprehensive reporting related assignment project.

Maintaining effective communication with clients regarding introduction, during project, and after project to help activation team to ensure quality of implementation and potential upselling.

**Manage Introduction Process**:

- Serve as the intermediary between the Sales and Activation teams, ensuring a seamless handover process
- Act as the primary point of contact for clients before their assignment to a specialist
- Provide daily reports on project assignments and their progress

**Client Communication**:

- Contact clients who have not yet been assigned a specialist, acting as their initial point of contact

**Reporting and Documentation**:

- Maintain accurate and up-to-date records of project assignments and client interactions
- Generate detailed daily reports on project progress and any outstanding issues

**Upsell and Follow-Up Initiatives**:

- Reach out to existing clients to explore potential upselling opportunities
- Follow up on clients identified as unresponsive to re-engage them in the activation process

**Requirements/Qualifications**:

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Attention to detail with a proactive and problem-solving mindset
- Ability to multitask and work effectively in a fast-paced environment

Don't forget to check our Recruitment FAQ at **bit.ly/RecruitmentFAQ-Mekari** [ENG] or **bit.ly/RekrutmenMekari-FAQ** [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon