Assistant Restaurant Manager

5 months ago

Jakarta, Indonesia Novotel Jakarta Gajah Mada Full time

**Job Description**:
The main responsibility of the Assistant Restaurant Manager is to be involved in day to day operations of All-Day Dining Restaurant, ensuring that all standard procedures, rules and regulations, the quality of service and sequence of service are highly implemented and emphasized by the colleagues. He / She facilitate all guest needs and expectations in the outlets by providing exceptional service. The Assistant Restaurant Manager is responsible for the entire operation in the absence of the F&B Manager. He / She will support any activities of the management.

Customer Relations
- Ensures guests are well looked after, from the moment they arrive to the time they leave
- Enquires whether guests are satisfied throughout the meal
- Offers attentive service to guests, adapting to any constraints
- Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production
- Organizes the work for the team, including the need to multi-skill in employees' job requirements
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Ensures the point of sale is prepared to a high standard
- Takes guests' orders
- Ensures equipment is used correctly
- Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations Checks the quality and speed of the F&B Server team.

Team management and cross-departmental responsibilities
- Evolves working methods in line with brand philosophy
- Respects labor law, particularly when preparing work schedules
- Integrates, trains and manages personnel
- Ensures his/her staff are well presented (clothing, personal hygiene etc)
- Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)

Commercial / Sales
- Supervises the F&B team's sales behavior
- Offers suggestions and advice to guests regarding the different services available
- Is attentive to guests' requests and meets them
- Increases revenue for the point of sale through additional sales techniques
- Helps increase guest loyalty through quality of service

Management and administration
- Organizes work and number of personnel according to level of activity
- Shares the responsibility for meeting the department's targets with his/her superior, by:

- respecting the procedures and internal audits personally applicable
- ensuring respect of the procedures and internal audits applicable to the team
- increasing sales
- Takes part in inventories and manages stocks under his/her responsibility
- Analyses daily and monthly results and implements corrective actions as necessary

Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Other Responsibilities
- Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management of the Hotel

Work Experience
- At least 2 - 3 years at same capacity at international hotel.
- Minimum Diploma in Hotel / Hospitality Management
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Excellent communication, strong interpersonal and problem solving abilities.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- Must be a highly organized person with strong planning skills.
- Ability to work cohesively with fellow colleagues as part of a team & team builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
- Analytical skills, strength as a developer and a leader of others are essential.
- Highly responsible & reliable.
- Goal and results oriented.

**Benefits**:

- Opportunity to develop career mobility with international hotel chain.
- Eligible to stay in hotels cross brand within the group with employee rate.
- Develop your talent through learning programs and access to e-learning academy to support your career development by Academy Accor.

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