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Service Advisor

1 month ago

Jakarta, Indonesia PT Sentra Multi Karya Full time

Persyaratan
Work experience 3-10 years
Education Minimal SMK/ Diploma (D1/D2/D3/D4)
Age 25-35 yrs
Skill Microsoft Operation,Good Communication Skill,Customer Services,Customer Service Experience,Customer-Oriented Tanggung Jawab
Bertanggung jawab melayani kebutuhan pelanggan yang datang dan keluar bengkel dengan mendengarkan, menganalisa, dan menjelaskan tentang kerusakan kendaraan, membuat PKB dan estimasi waktu serta biaya untuk mencapai kepuasan pelanggan, serta menjaga kerapian data-data kendaraan pelanggan.
Bertanggung jawab melayani kebutuhan pelanggan yang datang dan keluar bengkel dengan mendengarkan, menganalisa, dan menjelaskan tentang kerusakan kendaraan, membuat estimasi waktu serta biaya untuk mencapai kepuasan pelanggan, serta menjaga kerapian data-data kendaraan pelanggan.
Melayani pelanggan, yaitu menganalisa kerusakan dan memeriksa kendaraan, serta menjelaskan hasil pemeriksaan pada pelanggan.
Memasukkan data keluhan pelanggan mengenai kondisi kendaraan pelanggan ke komputer.
Membuat Surat Perintah Kerja Bengkel (PKB).
Membuat penawaran dari pekerjaan perbaikan kendaraan atau estimasi biaya dan waktu perbaikan pada pelanggan.
Menginformasikan pekerjaan tambahan bila ada kepada pelanggan beserta estimasi biaya dan waktu tambahan yang diperlukan.
Memeriksa kendaraan yang telah diperbaiki, apakah sesuai dengan Perintah Kerja Bengkel (PKB).
Melakukan test drive dan memeriksa keberadaan parts bekas di dalam kendaraan.
Menyerahkan kembali kendaraan pada pelanggan dalam keadaan bersih berikut suku cadang bekas sesuai dengan Form Pemeriksaan Kendaraan (FPK).
Melakukan follow up ke pelanggan setelah 2-3 hari kendaraan diperbaiki di bengkel.
Mengingatkan pelanggan untuk melakukan perawatan berkala berikutnya pada saat selesai perawatan perbaikan.