Team Lead

11 hours ago

Jakarta, Indonesia Influx. Inc Full time

_**We are looking for a result-driven team leader from Indonesia (with excellent spoken English) to be a part of our global team**_

The team leader will be responsible for monitoring and supervising a team of customer support agents to achieve the organization’s objectives and increase service delivery. On a daily basis,_**you will use English to communicate with the team, foreign clients, and customers from English-speaking countries.**_

To be successful as a team leader, you should have a track record of team motivation and positive KPI results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.

**Requirements**:

- _Superior written and verbal communication skills in English - ability to communicate information and ideas clearly & concisely._
- _A bachelor's degree is required._
- _A minimum of 2 years of working experience. (in Customer Service or Business Process Outsourcing related industry is a plus)_
- _At least 1 year of management/trainer experience. (ever managed a team of more than 5 people)_
- Confidence and skillful negotiating skills.
- Strong organizational skills to give the team direction.
- Ability to multitask, pays attention to detail, and resolve issues in a timely manner.
- Proactive, flexible, and willing to learn & adapt to changes.
- Reliable laptop and stable internet connection.
- Quality headset, preferably with noise cancellation.
- Strong resilience.
- Flexible with working hours - able to work on weekends/public holidays if required.

**Responsibilities**
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training, coaching, and quality assessment of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting performance reviews and action plans
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.

**What We Offer**
- A work-from-home arrangement, which provides some flexibility to a degree
- An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us
- A set of international clients with high standards of excellence
- A growing company (and industry), which poses challenges as well as opportunities

**If this sounds like you, click apply**

**About Influx**

Influx is the global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. Companies like Linktree, Biteable, Blenders Eyewear, and Sendle work with Influx to make their support teams fast, flexible, and scalable.

We’re disrupting the $250B+ BPO industry with our fully remote, work-from-anywhere workforce, available in a flexible, month-to-month format. We’ve built our own suite of custom software to empower our teams to deliver exceptional services in a flexible format, perfect for high-growth businesses that only need a couple of agents today, but who plan on growing significantly over the next couple of years.

High-growth eCommerce, SaaS, and marketplace businesses love working with us because we solve their service problems today while providing flexible, long-term solutions as they grow.

Our roots are in Melbourne - our founding team and CEO are here - but we have key executives based all around the world, including the US, Jamaica, Brazil, Indonesia, Kenya, and the Philippines. With a scale of 1000+ people globally, we’re still growing.

**IMPORTANT NOTES**:
COVID-19 considerations:
The job can be done remotely from anywhere in Indonesia, with a reliable laptop, a headset (a noise-canceling one is preferred), and an internet connection.

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