Customer Success Specialist Id Global Night Shift

6 months ago

Sleman, Indonesia Niagahoster Full time

Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.
Become part of the world’s fastest-growing web hosting company Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Junior Customer Success Specialist from Indonesia to join our Customer Success Global Team.

Do you dream of deep diving in the world of IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match

Are you getting excited? Keep reading to learn more

**What You Will Do**:
Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.

Be a true ambassador, and show our customers what customer obsession is.

Focus on the customers' success by offering additional services, tools, and products.

Dive deep into the world of IT by continuously polishing your technical background.

Deliver impactful work on a company scale.

Work according to the shifting schedule (full-time only, morning/day/night shifts - including weekends and public holidays). For this specific job, we are looking for those who can cover the 11:00 PM - 8:00 AM WIB shift.

**What We Offer**:
Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.

A 2-4 weeks paid training course in technology, product, and communication knowledge.

Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).

Medical/health insurance.

Remote work opportunity - this position is fully remote.

**Promising career path**: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.

Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.

Other benefits include a birthday present, a special gift for the best team member, and much more.
P1: Confident English written communicator. You can provide proof of English-exposure activities or certification attached to your CV

English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.

English certification similar to C1 or higher (TOEFL ITP (600)/IELTS (6,5))

P2: Great problem solver with exceptional communication skills and a high interest in technology.

Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.

Direct experience in customer service/support/success roles.

Tech-savvy individual with exposure to digital tools/technologies

Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.

Good to have - a moderate understanding of technical concepts like domain, hosting, and website.

Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats.

Good to have if you hold a minimum Diploma in any major.

P3: Independent learner with a hunger for growth

Strong self-awareness

Continuously evaluate yourself - you know what your strengths are and what to improve.

Resourceful lifelong learner

Constantly learn and always seek to improve yourself - you deepen your own knowledge and ensure your own development is on track.

You ensure your success - you are curious about new possibilities and act to explore them through available resources.

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