Customer Project Manager
2 weeks ago
Company Description
We are Indonesia's Top **Transportation Management System** with IoT Integration which services have been used by hundreds of logistics and supply chain companies such as Alfamidi, Anteraja, MGM Bosco, JNT, JNE, and others.
If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.
**Job Description**:
- Coordinate with customers to develop project plan including project scope, release schedule, milestones, deliverables etc.
- Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution.
- Inform management on customer needs and business opportunities.
- Validate project plan and schedule to incorporate any changes requested by customers.
- Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase.
- Inform project status, schedule and key issues to customers and management on regular basis.
- Perform negotiations on project activities with customer when required.
- Maintain and update a database of project related documents.
- Make adjustments to the billing rates and estimations according to company’s policy.
- Track and monitor project execution to make sure that the customer requirements are met.
**Qualifications**:
- Bachelor’s degree in project management, business administration, management, engineering or a related field.
- Experienced in customer-facing roles
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Strong organizational and time-management skills
- Demonstrated ability to handle multiple tasks, to prioritize them and meet deadlines
- Strong data analysis skills (ie. evaluate metrics, forecasts)
- Ability to perform under pressure in a dynamic, fast-paced environment
- Minimum 3 years of working experience in a fast-paced environment (ie. tech start-ups, e-commerce, consulting, and other related environments)
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