Telesales Admin

3 hours ago

Jakarta, Indonesia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

The Key Account Manager (KAM) division manages partnerships with the major e-commerce platforms, becoming a one stop solution for the partners on all issues from minor operational queries to reviewing and negotiating the commercial deal with the platform. We have an end to end view and understanding of Ninja Xpress's business, and work together with multiple stakeholders both internal and external to help enhance the core business to serve our partners better.

The telesales admin role will help support the acquisition efforts of marketplace sellers from our telesales team, contributing to the overall growth of Ninja Xpress's wallet share for Marketplace clients and country volumes.

**Responsibilities**:

- Grow our e-commerce volumes via our acquisition efforts by tracking and monitoring acquisition efforts by the telesales team, and giving insights on focus areas to achieve the desired growth of shippers and volume
- Help escalate and solve problematic parcels of the acquired shippers to ensure fantastic delivery experience using Ninja Xpress
- Give insights on areas of opportunities or improvement

**Requirements**:

- Fresh graduate up to 1 year of work experience as admin
- Skilled in Excel
- Detailed oriented and strong analytical skill or critical thinking

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