Business Process Analyst

2 days ago

Jakarta Pusat, Jawa, Indonesia Suryainternusa Penuh waktu Rp 240 - Rp 360 Kontrak

PT Surya Semesta Internusa Tbk | Full time

Business Process Improvement & Procedure Analyst

South Jakarta, Indonesia | Posted on 09/04/2026

  • Job Type Full time
  • State/Province DKI Jakarta
  • City South Jakarta

Job Description

  • Conduct As-Is process mapping and analysisto understand existing workflows, activities, responsibilities, controls, and interdependencies.
  • Develop To-Be process designs and recommend practical improvements to enhance effectiveness, efficiency, and process clarity.
  • Analyze and review business processes toidentifyprocess gaps, bottlenecks, duplication, and inefficiencies, translating findings into actionable improvement recommendations.
  • Develop, review, and update SOPs, Work Instructions, RACI matrices, and other process governance documents to ensure alignment with operational conditions and corporate governance standards.
  • Drive Business Process Improvement initiatives through simplification,standardization, integration, and digitalization of processes to enhance organizational effectiveness and efficiency.
  • Support process walkthroughs, validation, and implementation of improvements in coordination with Business Units and Subsidiaries, including monitoring of follow-up actions.
  • Prepare analysis reports and provide actionable insights and recommendations to management and relevant stakeholders.
  • Collaborate with cross-functional stakeholders to ensure alignment, effective execution of process improvement initiatives, and achievement of corporateobjectives.

Requirements

  • Bachelor's degree in in Business Management, Industrial Engineering, Business Administration, , or related disciplines.; Master's degree is a plus.
  • Minimum 3–5 years of experience in Business Process Improvement, Business Process Management, Management Consulting, or a similar function.
  • Proven experience in business process mapping, process analysis, SOP development, and process improvement.
  • Strong business acumen with excellent research, analytical and problem-solving skills.
  • Great communication, coordination, and stakeholder management skills; must be fluent in English and Bahasa Indonesia.
  • Experience with process mapping tools such as Microsoft Visio, Bizagi, Draw, io, or similar tools is an advantage.
  • Willing to travel frequently to any subsidiary locations as required