RTA Driver

Description

Drives minibus to provide the safe transportation of passengers and by performing the following duties.

Essential Duties and Responsibilities include the following:

• Conduct pre- and post-trip inspections to ensure proper operating condition of the vehicle and on-board equipment.
• Ensure safe and clean vehicle condition at the start and end of each shift.
• Ensure vehicle is fueled, properly maintenance and stocked with the proper accessories at the start and end of each shift.
• Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame according to the assigned schedule.
• Provide excellent customer service including assistance in boarding, supplying information, and responding appropriately in the event of emergency.
• Ensure passengers' wheelchairs are safely secured by appropriate on-board restraints to stabilize wheelchairs during trip.
• Keeps documentation of mileage, passenger information, time of pickups and drop-offs.
• Adjusts to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.
• Diffuse difficult situations and maintain order onboard vehicle.
• Accurately collect and reconcile cash fares collected from customers.
• Employ all techniques of defensive driving to minimize the risk of preventable and non-preventable accidents and/or passenger injuries.
• Protect passengers and secure vehicle in the event of accident or injury and communicate effectively with dispatch and operations staff.
• Other duties may be assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Competencies:

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; able to read and interpret written information.
• Leadership – Exhibits confidence in self and others; accepts feedback from others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values.
• Judgment- Displays willingness to make decisions; exhibits sound and accurate judgment.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.
• Quantity – Meets productivity standards; completes work in timely manner.
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly;
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Dependability- Follows instructions, responds to management direction; takes responsibility for own actions.
• Initiative - Volunteers readily; undertakes self-development activities; looks for and takes advantage of opportunities; asks for and offers help when needed.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); previous professional driving experience preferred and customer service experience; or equivalent combination of education and experience; safe driving record and clean criminal history.

Language Skills:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers; ability to print and speak