IT Support Intern

2 days ago
Jakarta Pusat, Jawa, Indonesia Vidio Penuh waktu Rp 56 - Rp 89 Kontrak

Helpdesk & Troubleshooting (50%)

  • Handle L1 ticketing and act as the first point of contact for employees' daily technical issues.
  • Assist the Network Specialists with basic network and Wi‑Fi troubleshooting in the office area.

Asset Management (40%)

  • Support the Asset Management team in reconciling data and physically checking IT assets (laptops, monitors, etc.).
  • Assist in preparing IT equipment setups for new hires and hardware refreshment programs.

Documentation Support (10%)

  • Prepare and compile weekly and monthly operational reports for the IT Support division.
  • Assist with general IT administrative tasks and ticketing documentation.
  • Passionate about IT support, hardware/software troubleshooting, and helping users solve technical problems.
  • Familiar with basic OS operations (Windows & macOS) and basic networking concepts (LAN, Wi‑Fi, TCP/IP).
  • Good communication skills with the ability to explain technical terms simply to non-technical users.
  • Detail-oriented (especially for asset tracking), proactive, organized, and eager to learn ticketing systems

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