Service Coordinator
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Company Description
Feen Marine is a specialized manufacturer of inert gas systems and exhaust gas cleaning systems for the marine and offshore industry, providing in-house designs, parts, and service for vessels worldwide. With more than 20 years of experience in manufacturing, commissioning, and servicing inert gas systems, the company focuses on reliability, access to spare parts, and responsive service. Feen Marine maintains a close, solution-oriented dialogue with customers to support ongoing product development and implementation. Headquartered in Singapore with locations in Batam, Indonesia and Norway, the company is supported by distributors and agents in China, Japan, and South Korea. Feen Marine has successfully delivered over 200 inert gas and nitrogen systems and more than 200 scrubber systems to shipyards and vessels across key global markets.
Role Description
The Service Coordinator role is a full-time, on-site position based in Batam, Indonesia. Plan and coordinate service jobs worldwide, including scheduling and assigning service engineers.
- Liaise with shipowners, shipyards, and local agents to confirm service needs and arrangements.
- Organize engineers’ travel, visas, accommodation, and other job logistics.
- Make sure the required spare parts, tools, and equipment are ready for each assignment.
- Keep service reports, timesheets, and job records accurate and up to date.
- Serve as the main point of contact for clients and keep service work running smoothly.
Qualifications
- Strong organizational skills and the ability to manage several tasks at once.
- Fluent English & Mandarin. Other languages are an advantage.
- Available for weekend or after-hours standby when urgent service needs arise.