Team Concierge
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Assist guests with additional services, including:
- Floating Breakfast
- Airport Transfer
- Tour & Activities
- Decorations
- Private Chef
- Laundry Service
- Other special requests
- Coordinate guest requests with the on‑site operations team via WhatsApp.
- Follow up with vendors and internal teams to ensure timely service delivery.
- Handle guest concerns professionally and provide effective solutions.
- Support check‑in/check‑out communication and provide local recommendations.
- Maintain accurate records of guest requests and service arrangements.
- Deliver excellent customer service and ensure guest satisfaction.
- Work remotely while maintaining active communication with the team.
Qualifications
- Minimum 1 year of experience in Concierge, Guest Relations, Front Office, Customer Service, or Hospitality.
- Good written and spoken English.
- Strong communication and customer service skills.
- Fast response and able to manage multiple conversations simultaneously.
- Strong problem‑solving and organizational skills.
- Own a personal laptop and have a stable internet connection.
- Able to work independently in a remote environment.
- Willing to work on a shift schedule, including weekends and public holidays when required.
- Positive attitude, detail‑oriented, and service‑minded.
Based In Bali
Please note: This position is only open to candidates currently based in Bali, as the interview process will be conducted offline/in person. Candidates residing outside Bali are kindly requested not to apply.
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Kota Bandung, Jawa Barat, Indonesia Balinest Villa Management Jarak jauh Penuh waktu Rp 56 - Rp 89 KontrakBalinest Villa Management in Bali is seeking a dedicated Concierge/Guest Relations professional to join our remote team and assist guests with services such as airport transfers, tours, decorations, and private dining. You will coordinate requests with the on-site operations team via WhatsApp to ensure timely delivery.The role requires at least 1 year in...
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