Specialist Solution Engineer, Digital 360

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place

Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale.

We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology

The Solutions Engineering Team: a bit about us

The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

Tim Solutions Engineering: sedikit tentang kami

Tim Solutions Engineering berada di garis depan dalam lanskap teknologi Marketing Cloud secara keseluruhan. Tim kolaboratif ini bekerja erat dengan tim penjualan untuk mengidentifikasi masalah bisnis nyata yang dihadapi oleh pelanggan dan prospek, serta mengembangkan solusi dan proses yang tidak hanya mengatasi hambatan-hambatan tersebut, tetapi juga mewujudkan transformasi digital yang luar biasa. Mulai dari lokakarya, sesi white-boarding, presentasi, demonstrasi, hingga pembuatan bukti konsep (proof-of-concept), tim ini bekerja erat dengan semua bagian bisnis dan semua aspek dari tumpukan teknologi yang luas. Kami adalah tim dinamis dan santai yang bekerja bersama, menyelesaikan tugas, dan tidak pernah menganggap diri kami terlalu serius. Rasanya seperti startup, tanpa modal.

Your Responsibilities

A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. The highly respected role of the Solutions Engineer is seen as the voice of reason, and generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud.
• This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news.

No dancing required, occasionally some jazz-hands help though.

Requirements

• Proficiency with Bahasa llanguage as the role requires liaising with Bahasa-speaking customers and stakeholders based in Indonesia
• Pre-sales consulting experience with experience focused exclusively on the digital space
• Technical Skil