Receptionist Wanita
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Remote E-commerce Customer Service Representative
Our client is seeking a dedicated and empathetic Remote E-commerce Customer Service Representative to join their growing online support team. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience across various communication channels. This role is essential for maintaining customer satisfaction and loyalty, contributing to the positive reputation of the company's digital retail operations, and supporting customers who may be interacting from regions such as Balikpapan .
About the Role
Our client is seeking a dedicated and empathetic Remote E-commerce Customer Service Representative to join their growing online support team. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing an exceptional service experience across various communication channels. This role is essential for maintaining customer satisfaction and loyalty, contributing to the positive reputation of the company's digital retail operations, and supporting customers who may be interacting from regions such as Balikpapan .
Key Responsibilities
- Respond to customer inquiries via email, live chat, and phone calls in a timely, professional, and friendly manner.
- Provide accurate information about products, orders, shipping, returns, and company policies.
- Resolve customer complaints and issues effectively, escalating complex cases to the appropriate department when necessary.
- Process customer orders, returns, and exchanges according to established procedures.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Contribute to team goals by meeting performance metrics for response time, resolution rate, and customer satisfaction.