Strategic Named Account Manager, Cybersecurity Saas

3 days ago

Jakarta Pusat, Jawa, Indonesia Palo Alto Networks Penuh waktu Rp 112 - Rp 167 Kontrak
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Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .

About the Role

Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .

Key Responsibilities
  • Manage a portfolio of client accounts, ensuring high levels of retention and satisfaction.
  • Conduct regular check-ins and business reviews with clients to assess needs and identify opportunities.
  • Address client concerns and issues promptly and effectively, coordinating solutions with relevant departments.
  • Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
  • Gather client feedback to inform product development and service improvements.
Requirements
  • Experience in client relations , account management, or customer success roles.
  • Strong interpersonal and communication skills, with the ability to build rapport.
  • Excellent organizational and time management abilities.
  • Familiarity with CRM software and client management tools.
  • Ability to thrive in a hybrid work environment.
Benefits
  • Competitive salary with performance incentives.
  • Flexible hybrid work arrangements.
  • Comprehensive medical and wellness benefits.
  • Professional development and training programs.
  • A collaborative and client-focused team culture.
  • Receive personalized job recommendations.

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