Strategic Named Account Manager, Cybersecurity Saas
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Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .
About the Role
Our client is seeking a dedicated Client Relations Specialist to manage and enhance relationships with their valued clientele in Depok . This hybrid role involves understanding client needs, providing proactive support, and ensuring overall satisfaction with our services. You will act as a key liaison between clients and internal teams, fostering strong, long-term partnerships. The ideal candidate is organized, communicative, and possesses a strong understanding of client management principles, contributing to a successful hybrid operation in Depok .
Key Responsibilities- Manage a portfolio of client accounts, ensuring high levels of retention and satisfaction.
- Conduct regular check-ins and business reviews with clients to assess needs and identify opportunities.
- Address client concerns and issues promptly and effectively, coordinating solutions with relevant departments.
- Onboard new clients, ensuring a smooth transition and comprehensive understanding of services.
- Gather client feedback to inform product development and service improvements.
- Experience in client relations , account management, or customer success roles.
- Strong interpersonal and communication skills, with the ability to build rapport.
- Excellent organizational and time management abilities.
- Familiarity with CRM software and client management tools.
- Ability to thrive in a hybrid work environment.
- Competitive salary with performance incentives.
- Flexible hybrid work arrangements.
- Comprehensive medical and wellness benefits.
- Professional development and training programs.
- A collaborative and client-focused team culture.
- Receive personalized job recommendations.
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