Head of Operations and Services

3 days ago

Tangerang, Banten, Indonesia Siloam Hospitals Group Penuh waktu Rp 350 - Rp 550/tahun
  • Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives/programs/projects to increase patient satisfaction including becoming an agent of change in the Hospital
  • Establish control processes in providing services including creating a culture of continuous improvement.
  • Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives/programs.
  • Bachelor/master Degree from Healthcare Administration, Business Administration, or any related major
  • Have minimum 5 years of experience in a similar industry/position or as a Project Manager
  • Strong leadership skills to manage and inspire a diverse team of healthcare professionals and administrative staff.
  • Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
  • In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management.