[Part-Time] - Pengajar Bahasa Indonesia - Kendal

Our client, a rapidly growing e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Semarang, Central Java, ID. This role is crucial in maintaining high levels of customer satisfaction by providing timely and effective assistance across various communication channels. You will be an integral part of a support network that ensures our users have a seamless and positive experience with our products and services. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a dynamic, customer-focused environment. This is an exciting opportunity to contribute to a leading online brand and grow your career in customer service.

About the Role

Our client, a rapidly growing e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Semarang, Central Java, ID. This role is crucial in maintaining high levels of customer satisfaction by providing timely and effective assistance across various communication channels. You will be an integral part of a support network that ensures our users have a seamless and positive experience with our products and services. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a dynamic, customer-focused environment. This is an exciting opportunity to contribute to a leading online brand and grow your career in customer service.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.
• Provide accurate information about products, services, and policies.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to improve products and services.
• Assist with customer onboarding and account management tasks.
• Maintain a high level of product knowledge to effectively address customer needs.
• Contribute to the development of support documentation and FAQs.

Requirements

• Proven experience in a customer service or helpdesk role, preferably within the e-commerce or tech industry.
• Excellent verbal and written communication skills in Bahasa Indonesia.
• Proficiency in using customer support software and CRM systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient, empathetic, and customer-centric attitude.
• High school diploma or equivalent; a degree in a related field is a plus.
• Familiarity with online platforms and digital services is advantageous.

Benefits

• This role offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development.
• Employees also benefit from a collaborative work environment and access to the latest customer support technologies.
• As part of our client's commitment to employee well-being, this role offers a hybrid work model, allowing for a flexible balance between working in the Semarang office and remotely.
• Continuous training and career advancement opportunities are provided to help you reach your full potential within the company.
• Join a team that values innovation, teamwork, and exceptional customer care.