Partner Solutions Architect

5 days ago

Jakarta, Jakarta, Indonesia Datadog Full time

Datadog is an enterprise SaaS company featured in Forbes Cloud 100, Deloitte's Fast 500 Technology list, and Forrester's Intelligence Application and Service Monitoring Wave as a leader. Our team works with a best-of-breed product that solves real problems for our customers and partners.

We are Datadog's in-house product experts. The Partner Solutions team contributes to Datadog's worldwide growth by enabling our partner ecosystem to deliver value for our customers. We share our technical and product expertise with partners through demos, presentations, workshops, and ongoing support. Partner Solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog's Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:
  • Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
  • Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
  • Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
  • Advocate on behalf of Partners' technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
  • Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
  • Collaborate with Datadog's product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
  • Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
Who You Are:
  • Possess a solid technical grounding with hands-on experience of IT Development and/or Operations.
  • Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10+ years of experience in a customer or partner facing technical role.
  • A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom.
  • Confident presentation skills; fluency in Bahasa; fluency in English required if not a native speaker.
  • Desired hands-on experience in two or more of the following areas:
  • Observability: Datadog, Splunk, AppD, New Relic or Dynatrace.
  • Public Cloud: AWS, Azure, GCP, or Alibaba.
  • CI / CD: Jenkins, Gitlab.
  • Additional considerations:
  • Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.).
  • Previous experience using Datadog and/or other cloud monitoring tools (APM).
  • Previous experience with root-cause-analysis, troubleshooting, debugging.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:
  • Best-in-breed onboarding.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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