Pramugara

The Flight Attendant is responsible for ensuring passenger safety, comfort, and satisfaction throughout all flights. The role involves providing professional onboard services, conducting safety procedures, assisting passengers, and maintaining the highest standards of service, grooming, and confidentiality. The successful candidate must be service-oriented, disciplined, attentive to detail, and capable of responding effectively to changing situations and passenger needs.

2. Key Responsibilities

A. Passenger Safety and Security

Conduct pre-flight safety checks to ensure that all emergency equipment and cabin facilities are in proper working condition.

Perform safety demonstrations and ensure passengers comply with applicable safety regulations and crew instructions.

Monitor passenger activities and cabin conditions throughout the flight.

Respond promptly and appropriately to emergencies, medical incidents, and other unexpected situations in accordance with established procedures.

Ensure compliance with aviation safety regulations and company operating procedures.

B. In-Flight Service and Hospitality

Welcome passengers onboard and assist with boarding and seating arrangements.

Provide attentive, courteous, and personalized service to meet passenger needs.

Prepare and serve meals, beverages, and other onboard refreshments as required.

Assist passengers with special requests while maintaining professional.service standards.

Maintain a clean, comfortable, and well-organized cabin environment throughout the flight.

C. Pre-Flight and Post-Flight Duties

Attend pre-flight briefings and review flight details, passenger requirements, safety procedures, and service arrangements.

Ensure the cabin is properly prepared before boarding and that all required supplies are available.

Conduct post-flight checks and report lost property, equipment issues, or other irregularities.

Coordinate with pilots, fellow cabin crew members, ground staff, and relevant personnel to ensure smooth flight operations.

D. Professional Conduct and Confidentiality

Maintain a professional, personal grooming, punctuality, and discipline at all times.

Handle passenger information and company-related matters with strict confidentiality.

Demonstrate discretion, integrity, and professionalism when serving VIPs, senior executives, and other passengers.

Represent the company positively through courteous conduct and excellent service.

E. Additional Responsibilities

Assist with passenger arrangements and special onboard requirements as directed.

Support additional service or hospitality duties related to flight operations when required.

Perform other duties assigned by the supervisor in accordance with operational requirements.

3. Qualifications and Requirements

Minimum high school diploma