[Part-Time] - Pengajar Bahasa Indonesia - Kota Jayapura

About the Role

WhatJobs Direct is looking for exceptional individuals to join our fully remote team as Bilingual Customer Support Representatives. In this critical role, you will be the primary point of contact for our diverse customer base, providing outstanding support in both English and Bahasa Indonesia. Your mission is to deliver empathetic, efficient, and effective solutions to customer inquiries, issues, and requests, ensuring a consistently positive experience. This is a unique opportunity to work from anywhere within Indonesia, contributing to a globally recognized brand while maintaining work-life balance. We are building a world-class support operation, and this role is central to our success in serving our Indonesian clientele.

Key Responsibilities

• Provide high-quality customer support in both English and Bahasa Indonesia via phone, email, and chat channels.
• Address customer inquiries, troubleshoot problems, and provide accurate information regarding products and services.
• Resolve customer issues efficiently and empathetically, aiming for first-contact resolution.
• Document all customer interactions and resolutions meticulously in our support system.
• Escalate complex issues to appropriate internal teams when necessary, ensuring clear communication and follow-up.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a professional and helpful demeanor at all times.
• Adhere to service level agreements (SLAs) and company quality standards.

Requirements

• Fluency in both spoken and written English and Bahasa Indonesia is mandatory.
• Previous experience in a customer support or call center role is highly preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with helpdesk software and common computer applications.
• A reliable internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; further education is a bonus.
• Adaptability and willingness to learn new processes and technologies.

Benefits

• Work from the comfort of your own home with a fully remote setup.
• Competitive salary and performance‑based incentives.
• Comprehensive health insurance coverage.
• Opportunities for career advancement within a growing company.
• Regular training and professional development.Paid time off and holidays.
• Access to a supportive and collaborative remote team.