Telesales / Sales Development Representative – SAP GROW

Responsibilities

• Conduct outbound calls to prospective customers based on company-provided lead and prospect databases.
• Introduce SAP GROW and relevant value propositions in a concise and professional manner.
• Identify prospects' current ERP/business systems and key business challenges.
• Budget
• Authority
• Need
• Timeline
• Identify key decision makers, influencers, and relevant stakeholders.
• Identify potential SAP GROW use cases and business drivers.
• Schedule discovery meetings between qualified prospects and the assigned Sales team.
• Provide complete lead qualification information to Sales.
• Maintain accurate and up-to-date lead information in CRM.
• Conduct follow-up calls and outreach based on agreed lead nurturing plans.
• Coordinate with Sales regarding lead status, feedback, and next actions.
• Monitor and achieve agreed monthly and quarterly lead-generation KPIs.
• Provide regular reporting on calling activities, lead status, BANT qualification and conversion.
• Continuously improve calling scripts, objection handling and qualification techniques based on Sales feedback.

Key Responsibilities

• Conduct outbound calls to prospective customers based on company-provided lead and prospect databases.
• Introduce SAP GROW and relevant value propositions in a concise and professional manner.
• Identify prospects' current ERP/business systems and key business challenges.
• Conduct BANT qualification:
• Budget
• Authority
• Need
• Timeline
• Identify key decision makers, influencers, and relevant stakeholders.
• Identify potential SAP GROW use cases and business drivers.
• Schedule discovery meetings between qualified prospects and the assigned Sales team.
• Provide complete lead qualification information to Sales.
• Maintain accurate and up-to-date lead information in CRM.
• Conduct follow-up calls and outreach based on agreed lead nurturing plans.
• Coordinate with Sales regarding lead status, feedback, and next actions.
• Monitor and achieve agreed monthly and quarterly lead-generation KPIs.
• Provide regular reporting on calling activities, lead status, BANT qualification and conversion.
• Continuously improve calling scripts, objection handling and qualification techniques based on Sales feedback.

Requirements

Minimum Qualifications

Education

• Minimum Diploma / Bachelor's degree preferred.
• Open to candidates with strong telesales/business development experience regardless of educational background.

Experience

• 1-3 years experience in telesales, telemarketing, inside sales, SDR, lead generation or business development.
• Experience selling B2B products/services is strongly preferred.
• Experience in IT, software, SaaS, ERP, technology or consulting is an advantage.

Required Skills

• Excellent verbal communication skills.
• Confident making outbound calls to business prospects.
• Good listening and questioning skills.
• Able to identify customer pain points.
• Able to conduct structured qualification conversations.
• Comfortable speaking with managers and business decision makers.
• Good follow-up discipline.
• Able to work with CRM and Excel/Google Sheets.
• Target-oriented and comfortable working with measurable KPIs.
• Good Bahasa Indonesia and English communication skills.

Preferred Skills

Candidates with experience in:

• SAP
• ERP
• SaaS
• Cloud
• Microsoft
• Oracle
• Salesforce
• IT consulting
• B2B technology sales