Front Desk Agent/Night Auditor

The Front Desk Agent is the first point of contact for guests. You are responsible for delivering exceptional guest service, handling check-in/check-out, reservations, and ensuring a smooth and memorable stay experience at BATIQA Hotel & Apartments Karawang. To provide excellent guest service during night shifts, ensure smooth hotel operations, and handle all front office and accounting duties related to the night audit process.

Requirements

Minimum Diploma in Hotel Management, Tourism, or equivalent

1-2 years experience as Front Desk Agent in hotel is preferred

Good command of English, both spoken and written

Proficient in PMS software and Microsoft Office

Excellent communication, problem-solving, and multitasking skills

Pleasant personality, guest-oriented, and able to work in shifts including weekends & public holidays

Honest, responsible, and able to work in a team