Customer experience manager

Our team in South Jakarta currently has an opening for a Manager, Customer Service YOUR ROLE & RESPONSIBILITIES Improve Customer Service Experience. Engage with Customer and Facilitate Growth and Support Commercial Team. Taking Ownership of customer issues and problem solver. Issuing clear direction and deploying strategies and guidance to CS Team. Analyse...

Develop and lead a highperforming customer care team to deliver topnotch service that aligns with our company's standards and customer satisfaction goals. Design and implement training programs to equip team members with the necessary skills and knowledge. Offer ongoing support and guidance to team members, fostering a culture of excellence and continuous...

Purpose/ Mission:To assist sales team in achieving profitable and sustainable market growth by providing clear and actionable insights obtained from customer data. To enhance understanding of the business, to drive improved decision making and productivity. To be the gatekeeper of customer data, collection, and application of....

Position objective:To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy. To be customer facing, providing customers differentiated SCM services as per business strategy. To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer complaints, etc....

Receive exportimport documents from customers Process shipping documents and clearance requests Monitor customs clearance and delivery progress Coordinate with EMKL, trucking, and related departments Supervise and monitor work processes to minimize errors and reduce costs Report job progress to the Manager Other related duties as assigned Min. 5 years of...

About Our Client Our client is a digital platform company within the financial services industry who is currently looking for a Customer Success. You will be responsible as a strategic advisor to help ensure the continued value of company's services. You will own the relationship with assigned clients, including onboarding, implementation, training,...

No Relocation Assistance Offered# Jakarta, Jakarta, IndonesiaWho We AreColgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands...

ABOUT THE ROLE Draw up Customs Declarations In compliance with the regulations, accept and check the instructions, information, and documents that are required for performing the customs declaration Determine and assign a tariff classification, where permitted, based on regulations and customs procedures, to enable duties and taxes (the customs payment) to...

Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process...

Your main mission will be to manage digital projects (Mobile apps, Website, ERP) making sure they are following the determined scope, schedule, and budget. You will be the link between the customer and the technical team and will oversee the project from start to finish.With good communication skills and fluency in English, you can report and coordinate with...

About Our Client Leading and the biggest local ICT Player. Job Description Manage sales team in planning, target achievement and sales strategy alignmentCreate and coordinate the business competition analysis process as well as profiling and account planningCoordinate penetration activities for Strategic Account customers Coordinate the process of new...

About Our Client Our client is a Multinational Heavy Equipments Company (Excavators and Dump Trucks) that have been around for over 15 years and still has promising growth.Job Description Leading a team of highly capable sales engineersManage and develop new customers, while maintaining existing sales within assigned customers and a given sales...

・Project leading / Project management ・Requirement hearing and definition・Proposal to customer ・Sales, presentation to customer ・Other related tasks as assigned ・Project Management / Project Leading for the below project. More than 3 years. Project using Cloud Service (Google Cloud, AWS etc.)Web Application Development projectIoT projectERP...

Job Number Job Category Sales & MarketingLocation Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a...

Our client, a global leader in the industrial software sector, is on the lookout for an exceptional Account Manager to join their dynamic team. Based in Jakarta, Indonesia, this position offers a unique opportunity to make a significant impact in the industrial segment.Key Responsibilities:Develop and execute an Account Manager Business Plan, outlining...

About Our Client The company is one of the strongest retail overtime. Job Description Oversee multiple retail stores within the Lampung area, ensuring smooth operations and adherence to company standards.Develop and implement strategic plans to drive sales growth and achieve revenue targets.Monitor and analyze store performance, identifying areas for...

On behalf of a leading financial services & sharia bank, Monroe Consulting is seeking a dynamic and results-oriented Relationship Manager - Lending individualKey Responsibilities:Proactively hunt and acquire new borrowers or business partnerships to expand the bank's lending portfolio. Cultivate and maintain strong relationships with potential and existing...

Management of Sales & Maketing Team New Customer development New Service planning Communication with customers and vendors Obtaining Quotation from vendors and price negotiation Preparing Quotation to Customer Preparing presentation material Profit and Loss management・Having Bachelor Degree from any majors・Having working experience in the Logistics...

Job TitleWarehouse and Logistics ManagerJob DescriptionJob Summary:Responsible for the performance of warehousing and transportation activities. This role focuses on inventory control, stock inbound/outbound, last mile, DEFOA return and on time delivery to customer - delivering goods in good quality to the customers at the right time and place within agreed...

On behalf of a leading financial services & sharia bank, Monroe Consulting is seeking a dynamic and results-oriented Relationship Manager - Lending individual. Key Responsibilities:Proactively hunt and acquire new borrowers or business partnerships to expand the bank's lending portfolio.Cultivate and maintain strong relationships with potential and existing...