Commercial Director

Hilton is a leading global hospitality company, offering unparalleled experiences to millions of travellers every year. As a Commercial Director, you will play a key role in driving business growth and delivering exceptional results.

• Lead the hotel's commercial strategy, working closely with the General Manager and senior team members to achieve business objectives.
• Develop and implement revenue and marketing plans to drive sales and profitability.
• Manage the Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications teams.
• Collaborate with the hotel's operational teams to maximize sales opportunities and drive guest satisfaction.
• Develop and implement marketing strategies to adjust to market situations in real-time.
• Supervise and drive the progress and implementation of marketing plans.
• Set clear objectives for business development and implement personal skill development, performance review trainings, and other trainings.
• Monitor and evaluate current initiated marketing activities and market dynamics.
• Manage the internal operation of the department to ensure that fixed assets and operational items are well maintained.
• Conduct regular market research and obtain information about competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and other related businesses.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
• Ensure that department staff are clear about the responsibilities assigned to them.
• Take immediate corrective action when the interests of the department or hotel are jeopardized.
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills, and customer feedback.
• Manage departmental expenses and budgets.
• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
• Control departmental costs in accordance with hotel policies to avoid waste.
• Ensure that all system-related revenue data are accurate and in full compliance with Hilton international standards.
• Ensure the filing of departmental documents and related information.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Promote hotels in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationships and communication with target markets at home and abroad.
• Ensure that all system-related revenue data are accurate and in full compliance with Hilton international standards.
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry, and company.
• Adhere to hotel safety policies, emergency rules, and procedures.
• Ensure employees fully understand and follow the contents of the employee handbook.

• Hospitality: Provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Bachelor's degree.
• At least 5 years of relevant management experience in international hotel chains and resort hotels.
• Experience working in Bali and resort hotels will be an advantage.
• Good English and Chinese reading and writing skills.
• Able to formulate and implement operating budgets and business plans.
• Able to effectively market and position the brand at desired levels.
• Able to manage the Sales department.
• Able to assist the General Manager and Management in achieving the hotel's overall business objectives.
• Knowledgeable of political, economic, and social issues, and market trends.
• Good communication, organizational, and presentation skills.
• Able to lead, guide, and develop employees.
• Knowledgeable of and able to deal with crisis.

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value.