F&B Operations Manager

4 weeks ago

Jakarta, Indonesia The Ritz-Carlton Full time
Job Number 24146156
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work..

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.

• Supports and supervises an effective monthly self inspection program.

• Operates all department equipment as necessary and reports malfunction.

• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Understands employee positions well enough to perform duties in employees' absence.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Monitors and maintains the productivity level of employees.

• Verifies that all team members/supervisors understand the brand specific philosophy.

• Maintains the operating budget, and verifies that standards and legal obligations are followed.

• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.

• Establishes and maintains open, collaborative relationships with employees.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.

• Follows property specific second effort and recovery plan.

• Stays readily available/ approachable for all team members.

• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for all guests.

• Reviews comment cards and guest satisfaction result with employees.

• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Performs hourly job function if necessary.

• Extends professionalism and courtesy to team members at all times.

• Comprehends budgets, operating statements and payroll progress report.

• Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • F&b Operations Manager

    6 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24161505 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supervises daily Food and...

  • F&B Operations Manager

    4 weeks ago

    Jakarta, Jakarta, Indonesia The Ritz-Carlton Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupervises daily Food and Beverage (F&B) shift operation and monitors...

  • F&b Supervisor

    4 months ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are currently seeking a dedicated and experienced F&B Supervisor to join our team at AYANA Hospitality. As an F&B Supervisor, you will be responsible for overseeing the day-to-day operations of the food and beverage department, ensuring the highest level of service and guest satisfaction. You will work closely with the F&B Manager to uphold our standards...

  • F&b Admin

    3 months ago

    Jakarta, Indonesia AccorHotel Full time

    Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to market list, filing, data entry, and maintaining records. - Prepare and maintain accurate reports, spreadsheets, and presentations as required by the F&B management team. - Assist in compiling data and information for budget planning, inventory...

  • F&b Manager

    3 months ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 23209848 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supervises daily...

  • F&b Captain

    3 months ago

    Jakarta, Indonesia PULLMAN Full time

    **Company Description** Pullman Jakarta Central Park is a 5 star hotel located in Podomoro City in West Jakarta adjacent to Central Park Mall, an international award winning shopping icon in Asia. With 317 beautiful guestrooms & Suites, featuring an Executive Club Lounge, Collage All Day Dining serving International Cuisines, the cozy BUNK Lobby Lounge, 9...

  • F&b admin

    5 days ago

    North Jakarta, Indonesia AccorHotel Full time

    Job Description Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to market list, filing, data entry, and maintaining records. Manage correspondence, emails, and phone calls efficiently, ensuring timely responses and proper documentation. Prepare and maintain accurate reports, spreadsheets, and...

  • F&b admin

    5 days ago

    North Jakarta, Indonesia AccorHotel Full time

    Job Description Assist in the daily administrative tasks of the Food & Beverage department, including but not limited to market list, filing, data entry, and maintaining records. Manage correspondence, emails, and phone calls efficiently, ensuring timely responses and proper documentation. Prepare and maintain accurate reports, spreadsheets, and...

  • Gm IT

    4 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    IT Operational - IT Infrastructure - F&B **About the Company**: Our client is an up-and-coming company focusing on lifestyle and forward-thinking F&B concepts as an open door leading to opportunities. We are seeking a highly skilled and experienced GM IT to join our Group F&B Company. As the GM IT, you will be responsible for overseeing all aspects of our...

  • Operations Manager

    3 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    **About the Company**: Our client is a prominent F&B and lifestyle brand company in Indonesia with a diverse portfolio and a strong foothold in the retail space. With a strong pipeline and multiple projects dotted across, they continue to capture greater market share. **Responsibilities**: - Direct the activities of all functions involved in food...

  • Gm Operations

    3 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description You will oversee the administrative aspects of the Indonesia (IDN) business and represent CEO in all IDN related matters when CEO is not available. Effectively communicate business goals and drive positive business results through operation process improvement with efficient operations activities and cost management. Ensure rapid response for...

  • Assistant Director of F&b

    3 months ago

    Jakarta, Indonesia Antal International Full time

    A great Opportunity to join as a Asst Director of F&B in a Luxury 5 star hotel in Jakarta You will be responsible for the efficient running of the department in line with Hotel International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Director of Food & Beverage is responsible to function...

  • F&b supervisor

    1 month ago

    North Jakarta, Indonesia AccorHotel Full time

    Job Description Assists the Asst. Outlet Manager to manage the team Assists the Asst. Outlet Manager in organizing the F& B point of sale from A to Z Ensures guest satisfaction, quality and high standards of service for customers Helps the point of sale attain profitable results Ensure strict application of in focus SOPs and is responsible for minimum score...

  • F&b Director

    3 months ago

    Jakarta, Indonesia WeNetwork Asia Full time

    Reports to COO - Responsible for leading the end to end of F&B business **About the Client**: A leading F&B company with 100+ stores is looking for a Director to lead its journey of transformation/re-branding. **Key Responsibilities**: - Create company strategies to maximize business results - Create a marketing strategy to attract and retain customers -...

  • Manager F&b

    3 months ago

    Jakarta, Indonesia PT Bestindo Anugerah JTOWN Full time

    Jod Desc: 1. Provide leadership and direction to the mall management team, ensuring the smooth functioning of all operations 2. Develop and implement operational policies and procedures to ensure the efficient and effective management of the malls. 3. Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial...

  • Manager F&b

    3 months ago

    Jakarta, Indonesia UMG Idealab Full time

    Deskripsi Pekerjaan: - Mengelola dan mengawasi bisnis F&B - Memimpin tim F&B dengan melatih dan menilai - Mengelola operasi makanan dan minuman sesuai dengan anggaran dan dengan standar yang tinggi - Memantau stok bahan baku untuk penjualan & melakukan stock opname - Mengembangkan strategi penjualan - Memastikan semua peralatan restoran dirawat dengan...

  • Operations Manager

    3 months ago

    Jakarta, Indonesia PT Kreasi Persada Abadi Full time

    Manager Operation Requirement: Minimum education Bachelor's degree in any major. Has 5 years experience as Operational Manager Having experience in the F&B field is preferred Commitment to delivering exceptional F&B services with a passion Have good leadership, managerial, negotiation, and communication skills. Understanding traditional market snack...

  • F&b Manager

    5 months ago

    Jakarta, Indonesia Mercure Jakarta Pantai Indah Kapuk Full time

    **Job Description**: - Plan for outlet budget and review forecast on revenue and expenditure on monthly basic - Analyze and submit month-end reports and identify deviation from business plan goals - Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet -...

  • Operation Trainer F&b

    5 months ago

    Jakarta, Indonesia Sari Rasa Group Full time

    Operation Trainer F&B - Location: Jakarta Pusat "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...

  • F&b Hostess

    5 months ago

    Jakarta, Indonesia Pullman Jakarta Indonesia Full time

    **Job Description**: - Behaves and acts in an exemplary fashion, embodying the brand mindset - Welcomes guests and provides a high standard of service in the F&B point of sale - Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour - Answers the outlet telephone in friendly manner, gives information and...