Technical Supervisor

1 week ago

Jakarta, Indonesia Johnson Controls Full time

**Who we are**:
Johnson Controls Indonesia has been recognized as a Great Place To Work® This achievement reflects our commitment to fostering a positive, inclusive, and dynamic work environment where every team member can thrive. Find out more here:
**Job Summary**:
As a Technical Supervisor - HVAC, you will lead a team of technicians in delivering high-quality HVAC maintenance, repair, and installation services. You will ensure operational excellence, customer satisfaction, and compliance with safety and technical standards across all service activities.

**Service Technician Duties & Responsibilities (How you will do it)**:

- ** Technical Leadership & Supervision**
- Supervise and coordinate daily activities of HVAC technicians.
- Provide technical guidance and troubleshooting support for complex HVAC systems including chillers, AHUs, VRF systems, Smart Connecting Chiller and BMS integration.
- Ensure all service tasks are performed according to Johnson Controls’ standards and client requirements.
- Escalate to factory regarding issue technical and claim warranty
- Provide administrative support warranty
- **
Project Execution & Quality Control**
- Oversee installation, commissioning, and maintenance of HVAC systems.
- Conduct site inspections and audits to ensure quality and safety compliance.
- Review and approve service reports, commissioning documents, and maintenance logs.
- ** Customer Engagement**
- Act as a technical point of contact for clients, ensuring timely resolution of issues.
- Support service proposals and upselling opportunities based on site assessments.
- Maintain strong relationships with clients to ensure satisfaction and repeat business.
- ** Team Development**

Train and mentor junior technicians through on-the-job training and technical workshops.

Monitor team performance and provide feedback for continuous improvement.
- ** Administration & Reporting**
- Ensure timely submission of service documentation, timesheets, and inventory reports.
- Support planning and scheduling of service jobs in coordination with the service coordinator.

**What we look for**:

- Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field.
- Minimum 5 years of experience in HVAC service, with at least 2 years in a supervisory role.
- Strong knowledge of HVAC systems including chillers, VRF, and control systems.
- Familiarity with safety standards and regulatory compliance in Indonesia.
- Good communication skills in Bahasa Indonesia and English.
- Ability to work flexible hours and travel to client sites as needed.

**Preferred Skills**:

- Experience with Johnson Controls products (e.g., YORK®, Metasys®).
- Certification in HVAC or Refrigeration systems.
- Leadership and team management capabilities.

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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