Waiter - Viking Cruise - Yogyakarta

Manage, control and organize the assigned service station, while supervising 2 to 4 Assistant Waiters and/or Café attendants; manage, control & organize room service orders and dispatch, when instructed.
- Manage restaurant reservations and seating requirements, when instructed.
- Conduct stock takes and inventory, according to company procedures, as required.
- Learn and use appropriate food and wine terminology & pronunciation, to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss items appropriately with guests.
- Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines and answer questions regarding menu and wine selections.
- Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies.
- Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures.
- Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
- Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations.
- Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs).
- Ensure mise-en-place for all areas of responsibility are prepared 15 minutes prior to service.
- Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting Guests and any other related duties; participate in storing, as assigned or directed.
- Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
- Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Take ownership of the assigned areas of responsibilities in any F&B outlet, according to direction from the relevant Supervisor; assist in other departments and/or perform additional duties, as necessary. This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
- A required minimum of 3 years plus experience as a Waiter.
- Must possess travel ready documents (PP, SB, BST, SAT, CCM, C1D Visa)
- Shipboard experience with premium brands background
- No Visible Tattoos
- Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel and bend for prolonged periods of time.
- Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests - the ability to speak additional languages is an advantage.
- Flexible, stress resistant, committed team player and exceptional work ethic is required.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.