Smb Product Training Specialist, Apac

2 weeks ago

Jakarta, Indonesia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
TikTok's SMB Team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

As an SMB Trainer you will be responsible for partnering with the TikTok Product team (Regional & Global) to develop, design and deliver SMB product training to the SMB Sales team in APAC.
You will partner with your Training Team to align curriculum planning and design, when necessary, to deliver best-in-class training leveraging a blended learning strategy.

**Responsibilities**:

- Build and execute the training strategy to the SMB Sales function for new product/ feature launches
- Own the product learning journey for all new hires, from new hire to continuous learning of the product
- Partner with product leads and global peers to drive product strategy into the business for global or regional execution
- Successfully manage relationships with product teams and global counterparts for efficient cross-regional collaboration
- Work with Instructional Design to produce training material and assessments at scale
- Support training effectiveness to ensure knowledge retention
- Support the SMB Training team for adhoc priorities when required

**Qualifications**:

- A passion for learning and people development
- 2+ years’ experience in an online operations, internal training or product support environment
- An understanding of new product life-cycle and launch in the ad-tech space
- Bachelor’s degree or equivalent
- Experience managing training projects and programs with cross-functional team collaboration
- Strong presentation and facilitation skills with exceptional interpersonal skills and ability to develop relationships with stakeholders
- Entrepreneurial, persistent, and resourceful, with the ability to learn quickly
- Comfortable with ambiguity with a can-do, positive attitude and a strong desire to get things done
- Additional language is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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