Professional Services Engineer

2 weeks ago


Jakarta, Indonesia SGF Global Full time

**Responsibilities**:

- The Professional Services Engineer is a key role in the Professional Services (PS) organization and is responsible for defining, implementing, customizing, integrating, testing, training and handing over to customers a “solution” based on the Flash Networks standardized commercialized products and any required 3rd-party components on customer site or remotely
- Resolve time critical deployment and production issues
- Work according to methods, procedures, tools and policies to ensure high-quality service is delivered to the customers

**Requirements**:

- Experience with customer facing activities in an international environment
- Knowledgeable in customer support processes, tooling and troubleshooting
- Knowledge in networking: TCP/IP, switching, routing - Must
- Experience with Linux/Unix based systems - Must
- Experience with VM environments, NFV/KVM/VMware - Must
- Experience in the mobile and Telco markets (working with telco providers) - Must
- Experience in DPDK and container framework - advantage
- Experience with Cisco equipment, holding relevant certificates (CCNA, CCNP, CCIE, CCDE, etc.) - advantage
- Experience with load balancers - advantage
- Excellent communications skills in English (read and write)
- Ability to work independently and as part of a team
- BSc/BA degree or equivalent work experience
- 5+ years’ experience as a Field Support / PS Engineer, Customer Service Engineer
- International work experience and cultural awareness an advantage
- Travel to customer sites according to the needs - up to 30% (Depends on COVID-19 situation)



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