Customer Service

2 weeks ago

Yogyakarta, Indonesia PT. Swakarya Insan Mandiri (SIMGROUP) Full time

**Role : Customer Service**

**Placement : Kab. Sleman, Yogyakarta**

**Status : Urgent**

**Responsibilities**:

- Identify and escalate priority issues through appropriate channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.

**Qualifications**:

- Min D3 any major with min. GPA 2.75
- Experience in customer service area, min. fresh graduate (if FG must have internship and/or organizational experience) max. entry level
- Fluent in English. English test (multiple choice + essay + conversation); the interview should be in full English
- Smiling voice, good communication skills, service oriented
- Tech savvy
- Willing to work on a shifting schedule
- Passing minimum score of Excel Test (min score 25)

**Benefits**:

- Basic salary
- Overtime incentive (if any)
- Incentives: Yes, according to performance
- Outpatient insurance
- BPJS Kes & TK

**Education**:

- S1 (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

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