Customer Sales Support

2 weeks ago

Jakarta, Indonesia Bollore Logistics Asia Pacific Full time

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**ABOUT THE ROLE**:
Supporting sales division’s activities in providing customer solutions and translate customer needs into a successful execution process

**WHAT YOU WILL BE DOING**:

- Assist outside sales by receiving and handling inquiries from prospect and customers.
- Manage the relationship of existing accounts by proactively anticipating and responding to their needs.
- Maintain and manage quotations and rate validities through the quotation system.
- Ensure a fast response to quotation requests and advise the customer on transport options (operations, contingencies, insurances, customs, routing, review routing provided by MO, carry out quotation, set validity, include terms and conditions).
- Follow-up with customers on quotations to ensure feedback and a high success rate.
- Support sales in establishing SOPs as per customer's needs and ensure transfer to customer operation support.
- Act as the bridge to operations and provide feedback for continuous improvement of services.
- Handle resolution of customer complaints through further investigation with concerned parties.

**Requirements**:
**THE SUCCESSFUL CANDIDATE**:
**Essential**:

- Have experiences in:

- Assist outside sales by receiving and handling inquiries from prospect and customers
- Maintain and manage quotations and rate validities through the quotation system.
- Follow-up with customers on quotations to ensure feedback and a high success rate.
- Handle resolution of customer complaints through further investigation with concerned parties.
- Good understanding of product knowledge (logistics, supply chain, freight and forwarding, incoterms, etc.)

**Desirable**:

- Bachelor/Master’s Degree in marketing or relevant qualification.
- Minimum 1-2 years of experiences in a fast paced, dynamic, and multi-cultural multinational company environment.
- Customer focus, customers interest first and provides impeccable services at all times.

**Benefits**

**WHAT WE OFFER**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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