Assistant Systems Manager
2 weeks ago
Perform daily operations, as detailed in Run Books and other technical documents provided during training.
- In conjunction with the Systems Manager, support all crew to keep their workstations in working condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related hardware.
- Must demonstrate the ability to troubleshoot and repair PC and printer hardware.
- Promptly respond to user requests during normal working hours. Extended hours may be required as needed for critical systems support.
- Take direction from the Systems Manager to deliver on required responsibilities and assignments.
- Provide basic user training and support in using common PC software and specialized property management software, as needed.
- Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage.
- Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App.
- Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product
- Keep the Leadership Team informed of any IT issues and policies that may affect shipboard operations in their areas of responsibility.
- Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the IT Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Perform a Full Inventory Cycle of the assigned Store, twice a month, before every full loading.
- Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills - the ability to speak an additional language is an advantage.
- Must have experience in operating systems, experience in MXP is preferred; strong administration skills are required and must be proficient with PC based databases, spread sheets, and word processing systems; flexible, stress resistant, committed team player.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
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