UX Researcher

4 days ago

Jakarta, Indonesia Nimbly Full time

Nimbly is a Software as a Service (SaaS) company that helps organizations empower their frontline employees to do their jobs properly and consistently through a mobile app and a powerful dashboard.

By digitalising SOPs/ checklists, the solution helps clients in numerous industries deliver exceptional product quality & customer experience, maximize operational efficiencies, comply with numerous audit standards and grow revenue.

Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

Nimbly is looking for a **proactive and hands-on UX Researcher **to join our Product Team. We value creative, self-driven individuals who care about the work they produce and the people they work with.

As a **UX Researcher**, you will work with the product team to identify research needs and conduct end-to-end research projects that require coordination across cross-functional teams and stakeholders. You'll be the champion of users' voices by delivering powerful user-centered insights that help design useful, usable, and desirable user experiences.

**What you will do**
- **Design and conduct** research independently using a variety of methods, including in-depth qualitative interviews, ethnography, usability testing, quantitative surveys, competitor analysis, clickstream analysis, etc.
- **
Create deliverables and frameworks** to ground teams in customer-centric thinking (e.g. personas, journey maps, etc.)
- **
Advocate research findings and actionable insights** to diverse audiences through written reports and oral presentations
- **
Transform insights into actions **by suggesting concepts and/or facilitating the team through a co-creation process to decide the next steps
- **
Proactively **identify opportunities to improve our research processes, operations, and deliverables to ensure the function grows alongside the wider business

**What you will bring**
- At least** 2-3 years working experience **as Product/UX Researcher or in an applied research setting, preferably in the SaaS industry/Tech platforms
- **Bilingual**: Proficient in English and fluent in Bahasa ID
- A **Bachelor's **degree **in psychology, sociology, anthropology, human-computer interaction, human factors engineering, industrial engineering, cognitive science, information sciences, related field or equivalent practical experience
- A **self-starter** that can autonomously conduct end-to-end research, from identifying research needs and objectives to delivering actionable insights
- Have a **great understanding** of qualitative and quantitative research methods, able to choose most appropriate method to achieve the research objectives
- Ability to creatively **combine mixed-method approaches** as needed across different product development stages
- **
Good **communication, collaboration, and presentation skills with an ability to quickly command trust and respect from stakeholders
- **
Experience **with remote usability platforms and heatmap/session recording tools

**Benefits at Nimbly**
- Competitive net salary and generous company benefits
- Private insurance
- Remote work with flexible working hours
- Dynamic and fun working environment

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