Country Manager

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Purpose of Position

To develop and drive business growth strategies for the country and be expected to provide the country team leadership, vision and energy as necessary to ensure the full business potential is realized whilst maintaining, upholding and promoting the integrity of BSI products, services and reputation. Responsible for ensuring that we live by our credo Making Excellence a habit.

Key Responsibilities & Accountabilities

Strategic
- Lead the deployment and implementation of the strategy and multi-year plan of the Assurance streams adapting it to the market context of Indonesia, in line with the Group Strategic plan, maximising profitable growth across our chosen sector/streams
- Contribute to the shaping of the assurance stream strategy as a member of the Assurance Executive.
- Contribute to the innovation agenda of the Assurance streams and support pilot initiatives within Indonesia adopting new technologies and processes (eg. digitization), providing direction and oversight of change process to adapt existing ways of working and to increase operational efficiency and utilisation
- Build impactful and collaborative relationships with BSI colleagues across our multi-layered matrix organisation to support existing businesses, leverage growth opportunities as One BSI

Leadership
- Lead, develop and motivate the country leadership teams of Indonesia to drive sales and contribution to achieve our profitable growth strategy embedding sales improvement programmes and support optimisation of delivery, according to cluster plans.
- Provide leadership by ‘setting the tone’ for behaviours, building an inclusive culture that is in line with our Values and Excellence Behaviours
- Ensure the Client is at the core of our strategy and a client centric approach is taken to our actions
- Provide commercial thought leadership and represent BSI to the relevant stakeholders in Indonesia

Commercial
- Establish, foster and sustain relationships with major clients and stakeholders to better understand clients’ needs and market trends to inform new product development and opportunities to exploit BSI’s product suite, in particular leading the selection of the key accounts in the geographies and empowering the right teams to develop the relationships with those clients
- Build, continuously develop and execute a compelling Sales & Marketing plan that drives BSI positioning, offers integrated solutions to our clients with alignment to the group strategy
- Actively partner and collaborate with colleagues across geographies and Streams to understand the broader products and services portfolio identifying and implementing joint opportunities that enable the business growth agenda.
- Create and embed effective cross sell strategies and processes to move the business from transactional selling to solutions that are value adding for our clients, building and promoting integrated services across Assurance and other streams.
- Identifies and executes opportunities for mergers, acquisitions, partnerships and alliances for the Assurance Stream within Indonesia working in coordination with the Assurance Leadership team and with the support of the Director of Corporate Development.
- Manage cost planning, including the annual budgeting, forecasting and strategic review processes for the Assurance Stream in Indonesia
- Effectively manage all key financial metrics delivering on budget revenue and contribution expectations and manage performance within the countries in all Assurance sub-streams (System Certification Services, Product Certification Services, Training Services)
- Be the ‘face of BSI’ in the Indonesia ensuring relevant stakeholder are clearly identified and relationships with those key clients and those key stakeholders are developed and maintained.

Operations
- Ensures BSI’s compliance to all relevant Accreditation requirements at all times.
- Ensure compliance to BSI’s policies, technical and legal requirements and thereby protect BSI’s brand reputation and intellectual property

People
- Lead, develop and manage Assurance resources within Indonesia, working with the Senior HR Business Partner, develop and execute a People plan to meet current and future business needs.
- Build organisational design and capability within Indonesia through investment in skills, knowledge and experience to create a resilient and agile organisation
- Build and develop a capable resilient diverse and inclusive leadership team, leading the development and implementation of human resources strategies that will ensure the recruitment, development and retention of the highest calibre professionals and leaders at all levels of the business.

Key Success / Performance Indicators:
The geographic scope of the role covers Indonesia and some wider international travel will also be required. Includes all aspects of general management, sales management and P&L accountability: