IT Engineer, System Manager

2 days ago

Jakarta, Indonesia Micron Semiconductor Asia Operations Pte. Ltd Full time

**Our vision is to transform how the world uses information to enrich life for all.**
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR34696 IT ENGINEER, SYSTEM MANAGER

**Responsibilities and Tasks**:

- Provide L2 support in incident, request, change and problem management related to server operations in Windows and Unix operating systems.
- Provide L2 incidents and service requests management for Storage and Database on some shifts.
- Provide L2 support covering 24/7 and participate in Major incidents.
- Ensure SLA for incidents and service requests are met with high quality of work.
- Ensure KPIs, such as breach case target, MTTR and escalation target is met.
- Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
- Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
- Review and enhance server monitoring when required.
- Develop processes and operation procedures related to server operations.
- Create and manage reports, visualizations, and dashboards related to windows/unix operations.
- Perform capacity planning and participate in Disaster Recovery drill.
- Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron's core computing resources.

**Requirements**:

- Bachelor'sor Master'sdegree Computer Science, Electrical & Electronics/Computer/SoftwareEngineering, Information Systems or relatedfields.
- Academic know-how or internship experiences in the Infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems) andvirtualizationtechnologies
- Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware andCitrix
- Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an addedadvantage
- Knowledge in programmingand scriptinglanguages such as Java,PowerShelland Pythonispreferred
- Effective oral and writtencommunicationskills
- Flexible to work on any shift.

**About Micron Technology, Inc.**
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

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