Product Specialist

2 weeks ago

Manado, Indonesia DKSH Full time

**Location**:Manado, ID, ID**Global Business Unit**:HEC**Job Function**:Sales**Requisition Number**:153931**Description**:
**Job Summary**
- Sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives

**General Responsibilities**
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies
- Report on the activities and products of the competitors
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets
- Maintain a customer complaints/issues log and follow up on customer issues
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
- Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers

**Functional Skills and Knowledge**
- Demonstrate basic knowledge and understanding of the industry/market/competitors/customers
- Demonstrate basic knowledge in assigned products/services/systems and strong selling skills
- Demonstrate basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
- Demonstrate strong communication and negotiation skills
- Demonstrate basic research and analytical skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken

**Education**
- Degree or professional qualification in a Science or Medical-related discipline
- Up to two years' experience in a similar role

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