Service Relation Officer

2 weeks ago

Prabumulih, Indonesia Thamrin Group Full time

**About the Challenge**

Are you a customer-oriented professional with a passion for the automotive industry? Do you excel in providing exceptional service and possess a keen eye for detail? If you have a knack for building strong customer relationships and thrive in delivering top-notch service, you might be the perfect fit for us

As a **Service Relation Officer** at our four-wheel automotive dealer, you will be responsible for managing customer relations and ensuring a superior service experience for our clients.

**Requirements**:

- Possess a Bachelor's degree in Business Administration, Marketing, or a related field from a reputable university.
- Demonstrate a minimum of 1 years of hands-on experience in customer service or a related role, preferably within the automotive industry.
- Exhibit expert knowledge of automotive products, services, and customer service best practices.
- Showcase strong communication and interpersonal skills to effectively interact with customers and address their needs.
- ** Placement : Prabumulih**

**Responsibilities**:

- Take charge of managing customer relations, ensuring a positive and satisfying service experience.
- Address customer inquiries, complaints, and service requests promptly and professionally.
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
- Coordinate with service departments to ensure timely and efficient service delivery.
- Maintain accurate records of customer interactions, service requests, and feedback.

**Our selection procedure in a nutshell

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